Privacy Policy

Last updated: December 21, 2025

1. Data Controller

Data Controller: BTSCOMET S.L.
Tax ID: B10637197
Address: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid
Email: [email protected]
Phone: +34 91 166 49 74
Business Hours: Lunes a Viernes 09:30 - 18:30

BTSCOMET S.L. (hereinafter, "Intellico", "we" or "the Company") is responsible for processing personal data you provide through our Website and services.

2. Legal Basis for Data Processing

Processing of your personal data is based on:

  • Express Consent: When you voluntarily provide your data through forms, subscriptions or queries
  • Contract Execution: To provide the consulting services you have requested
  • Legitimate Interest: To improve our services and business communications
  • Legal Compliance: To comply with Spanish legal and tax obligations

3. Information We Collect

We collect the following types of personal data:

  • Identification Data: Name, surname, email, phone number, company and position
  • Contact Data: Postal address, phone, email
  • Professional Data: Information about your company, sector, size, consulting needs
  • Navigation Data: IP address, browser type, pages visited, visit duration
  • Communication Data: Content of messages, emails and queries

4. Purposes of Processing

We use your personal data for:

  • Providing requested consulting services
  • Establishing contact and professional communication
  • Sending information about services, offers and updates (with consent)
  • Improving the quality and personalization of our services
  • Complying with legal and tax obligations
  • Analysis and improvement of the Website and user experience
  • Billing and payment management
  • Fraud prevention and security

5. Data Recipients

Your personal data may be shared with:

  • Internal Staff: Our consultants, administrative staff and technical personnel needed to provide services
  • Service Providers: Hosting platforms, email marketing, CRM and analytics tools
  • Legal Authorities: When required by law or to protect legal rights
  • Legal Advisors: For compliance with legal and tax obligations

International Transfers: Some providers may process data outside Spain/EU. In such cases, we ensure compliance with international data protection regulations.

6. Data Retention Period

We will retain your personal data for:

  • Contract Data: During the term of the contract plus the period established by tax law (6 years)
  • Marketing Data: Until you revoke your consent
  • Navigation Data: Maximum 13 months
  • Query Data: For 1 year from last communication

After the retention period, we will proceed with secure deletion of your data or anonymization.

7. User Rights under GDPR and LOPDGDD

Under the General Data Protection Regulation (GDPR) and Spanish Data Protection Law (LOPDGDD), you have the right to:

  • Right of Access: Access a copy of the data we process about you
  • Right of Rectification: Correct inaccurate or incomplete data
  • Right of Deletion: Request deletion of your data under certain circumstances
  • Right to Restrict: Limit processing of your data
  • Right to Portability: Receive your data in structured format and transfer it to another controller
  • Right to Object: Object to processing of your data for direct marketing
  • Automated Rights: Protection against automated decisions

8. How to Exercise Your Rights

To exercise any of the above rights, you can contact us:

By email: [email protected]
By postal mail: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid
By phone: +34 [number]

You must include:

  • Photocopy of your ID/Passport
  • Clear description of your request
  • Address and email for contact

We will respond within a maximum of 30 days as required by law.

9. Data Security

Intellico implements technical and organizational measures to protect your personal data against unauthorized access, alteration, loss or destruction:

  • SSL/TLS encryption in data transmission
  • Encrypted passwords and multi-factor authentication
  • Servers with firewall protection
  • Access restricted to authorized personnel
  • Regular security audits
  • Privacy policies in data processing

10. Cookies and Tracking Technologies

We use cookies to improve your experience. For more information, see our Cookies Policy. You can configure your browser to reject cookies, although this may affect Website functionality.

11. Changes to This Policy

Intellico may update this Privacy Policy at any time. Changes will take effect immediately upon publication. We recommend reviewing this policy regularly.

12. Data Protection Officer Contact

If you have questions about data processing or wish to exercise your rights:

Email: [email protected]
Phone: +34 91 166 49 74
Business Hours: Lunes a Viernes 09:30 - 18:30
Address: C/ de las vacas, 6 Oficina 12, Valdemoro, Madrid

13. Complaints to Authorities

If you believe your data protection rights have not been respected, you can file a complaint with the competent supervisory authority:

Spanish Data Protection Authority (AEPD)
Jorge Juan Street, 6
28001 Madrid
+34 901 100 099
[email protected]
www.aepd.es

This Privacy Policy is in full compliance with the General Data Protection Regulation (GDPR) of the European Union and Spanish Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).